Refund policy
Returns
Returns are handled on a case-by-case basis. Due to the one-of-a-kind nature of each piece, and the small scale of the buisness, we do not offer standard exchanges.
- You must reach out within 7 days of receiving your package to be eligible for a full refund.
- customers are responsible for return costs.
- unfortunately returns are only available for uk and EU customers due to tax costs.
- Items must be returned in original condition with tags still on.
To start a return, you can contact us at lissi.maeve@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lissi.maeve@outlook.com.